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Wednesday, May 02, 2012

Ordering Appliance At Lowe's Results In Cascade Of Incompetence

The employees at his local Lowe's store were pretty great, reader Tony tells us, but ordering his stove online with multiple store gift cards wasn't such a good idea. When he hit "Submit," the order didn't go through, and the Lowe's customer service buffoons weren't able to tell him what had happened. A visit to the local store resolved the situation, resulting in the actual delivery of the stove. Which was damaged.

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2 comments:

Anonymous said...

Not quite as bad as Home Depot. They had an online special for a french door, which was about 150 less than in store. Ordered it 5 times, 5 times it was too damaged to be delivered and the shipper sent it back.

Anonymous said...

I believe it.I took a cement pallet back for credit and it took 3 people 45 minutes to figure it out.