Joe,
I spoke with Verizon today and they said that their business voicemail was down for a large part of the region. A client of mine talked to them and said it was down for the entire Eastern Shore. This happened a few months ago with my office and we didn’t discover for several days that the voicemail was off.
I wonder if any other businesses are experiencing the same difficulty with Verizon voicemail service? What’s Verizon’s plan to refund customers for the cost of a service that they didn’t provide? What about lost sales calls or client leads that were caused by this outage. My office has been out for at least three full days now with no sign of repair on the horizon.
Your readers who are Verizon customers may want to call their own number to see if this is happening.
10 comments:
I decided with our economic environment that the Verizon bill had to go and they can shove their contract as well !
I tried calling a Laurel DE Verizon landline number (302-875-xxxx) all day and it was "down due to network difficulties" it was in the Verizon lady voice, so very sure it a Vz number not like comcast or anything.
Verizon has become crap here lately. No one seems to know that the other one is doing in the company. You get different answers each time they transfer you, only to be transfered either back to the original person or to another person and have to explain it all over again. I have been dealing with them for 3 months now trying to get things fixed. This month I have an extra 50 dollars worth of charges on my bill. Things I NEVER ordered nor do I even know what they are.. They just seem to add things to the bill when ever they want to. I want a home phone and DSL that is IT!
ANON 8:50 PM ."I want a home phone and DSL that is IT!"
Comcast is just a phone call away - better service and faster Internet.
Verizon does not appreciate their customers anyhow, take them for granted, so why stay?
their policy is pay your bill, no matter how screwed up our service is
Verizon is terrible it took 3 months to get my fathers phone bill corrected.It was so bad I started a tablet with notes to everyone I had talked to in customer service so I would have something to refer back to.The right hand does not know what the left hand is doing.There repair service is even worse then billing.They suck!!
I hope Comcast comes up with cell phone service.
If you look at last quarter's earnings report from Verizon, one of their largest profit drivers was by neglecting repairs of their copper infrastructure. This is the same copper that we've been paying for for decades with those mysterious fees! So basically, we bought it and gave it to them to run the network. We also pay for them to fix it, but they are choosing to keep the money instead.
For anybody relying on Verizon to give them voicemail services in their business, why? If you're really small, buy a digital answering machine. If you have three or more extensions, consider a small business telephone system. You can get them for under $60 per month and you'll OWN a nice asset in 3 years. If your business doesn't change much, you'll get 7+ years out of the system.
My brother and his wife own and operate a company out of Marion and I called their business line last night and yes, there were problems-it asked me, the caller, to enter mailbox number or something to that extent. And, I'll add that I went from working at one office who used comcast as their email/internet service provider to another office who uses verizon email/internet, and Verizon, hands down, is way worse.
Yep,they reap all their profits from neglecting copper lines.Try getting DSL in any rural area around here.And calling them is a frickin nightmare.We need choice!Cable companies arent much better here-Comcast and Charter-both suck.Bring in Time Warner,Cox and other big media companies and we will have choice.They will upgrade networks and bring us rural forgotten customers into the 21st century.
Funny,my service is 1980's quality but not 1980's prices.As a former VZ employee,I know how dysfunctional the company is.The unions run it.
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