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Monday, September 16, 2013

Confessions Of A Kmart Service Desk Employee

Five years ago, we published a post called “10 Confessions of a Kmart Manager.” Kmart and all of Sears Holding Company aren’t doing so well right now, so maybe the company has tried to make some changes to draw and keep more customers? No, an anonymous front-line Kmart employee tells us. They have not.
Maybe this employee happens to work in a terrible store or district…but that doesn’t make it okay.

We’re still forced to ask customers to apply for credit cards.

“Employees will apply for the credit cards and take the hit to their credit score just to make our store manager happy. The management doesn’t inform the employees that their [credit] score will take a hit when they are denied, or about the huge fees and giant interest rate that they will be body slammed with if they don’t take the hit.”

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