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Sunday, March 20, 2016

Local 911 Dispatch Goes Overboard Again

Stations 16, 2 & 1 have been dispatched to a reported building fire on Pemberton Drive but it turned out to be food on the stove. Another overkill by dispatch. 

81 comments:

Anonymous said...

You are correct with this post.

Bob Culver are you listening? Dispatchers used to be fired for dispatching this kind of crap.

Anonymous said...

Was that David Insley on Assistant Chief 2? Who promoted him?

Anonymous said...

Someone called it in because they saw smoke coming from a window. When ever there is a building fire they always dispatch 3 companies. This is how it has always worked.

Anonymous said...

Better safe then sorry. People can make issues sound bigger then they really are. Not taking up for the dispatcher, but hopefully the whole situation is being looked into.

JoeAlbero said...

Do you really want to PLAY with me today?

Shall we talk about the numerous calls today to CHICO's???

The dispatched 2, 16 and 74 (Delmar) for a landscaping MULCH FIRE. They called it a natural cover fire. Something a glass of water could have put out. 911 said the fire got into the building, REALLY? They even re dispatched station 2 to back up the other two stations.

So whomever you are, SHUT UP. 911 needs PROFESSIONALS and not a group of kids sending Firefighters all over the place for crap like this.

Now, come on back and challenge me. My guess, you'll shut your trap and go away.

Anonymous said...

Go ahead and complain even though you have no idea what the people calling in these incidents is telling the dispatcher. You people have no idea what kind of misinformation is given when a person calls in

Anonymous said...

I live in Salisbury. One night this week (after 10 pm) the ambulance showed up at the neighbors house with lights activated. They had their sirens on but once they got in the development they turned it off. Anyway not even 5 minutes later her came another ambulance with lights going. 5 minutes after that here came the fire truck loaded with people in it. Now I'm not saying there wasn't a need for that individual but really,2 ambulances and the fire truck??

Anonymous said...

What pisses me off is how the Board of Education today has tried to downplay the entire
Incident at Wi Hi today. They are idiots.

Anonymous said...

Anonymous Anonymous said...
Someone called it in because they saw smoke coming from a window. When ever there is a building fire they always dispatch 3 companies. This is how it has always worked.

March 18, 2016 at 2:40 PM

No it's a smoke investigation. This is not how it always worked. Stupid dispatchers making a mountain out of a mole hill because they can. Morons!

Anonymous said...

It is protocol the dispatchers HAVE to follow based on information they are given on the phone by the caller. Not something they just make up on the fly! Good grief Joe I think you could cover better stories or at least know what you are talking about first, if someone saw smoke coming out of one of my window they dispatch who they want and if it's nothing they first arriving company can turn the rest around. You have to realize people work and if it were an actual fire there may not be much manpower so they call multiple companies.

JoeAlbero said...

3:26, Good Grief Charlie Brown, of course if someone sees smoke coming out of a window one would expect such a response. However, I fin't it extremely convenient how you only discuss the house and not the restaurant mulch fire. You people will say just about anything to try to defend your positions but now that I'm calling you out, three stations were dispatched to a restaurant and perhaps YOU people need to reconsider your PROTOCOL. You may also want to know the difference between a natural cover fire and a small mulch fire. Overkill is putting it mildly.

Anonymous said...

It's the software sending this equipment out. If a caller says there is smoke in a residence, guess what, it's a structure fire until proven otherwise and the software will recommend what stations to alert & what equipment to send. Don't get mad at the dispatcher(s). They don't have a magic camera where they can see the scene thru the callers telephone.

Anonymous said...


3 stations sounds about right for the hot stove; can cover 3 sides of the house. My question is why fahr boat wasn't scrambled to cover 4th side from the river?

Anonymous said...

If a caller says the mulch fire has spread to the structure, what is a dispatcher supposed to do? Ignore it? Say no, the caller is wrong??? Be glad you have the resources readily available to handle these incidents. Dispatchers can't see the scene from their office - they can only rely on what info is being provided.

Anonymous said...

Anonymous said...
What pisses me off is how the Board of Education today has tried to downplay the entire
Incident at Wi Hi today. They are idiots.

March 18, 2016 at 3:04 PM

Why and how was it down played?

Anonymous said...

Anonymous said...
I live in Salisbury. One night this week (after 10 pm) the ambulance showed up at the neighbors house with lights activated. They had their sirens on but once they got in the development they turned it off. Anyway not even 5 minutes later her came another ambulance with lights going. 5 minutes after that here came the fire truck loaded with people in it. Now I'm not saying there wasn't a need for that individual but really,2 ambulances and the fire truck??

March 18, 2016 at 3:02 PM

If it is a medical call only ambulances should go on the call not a bunch of dumb farmin! Fire trucks are for putting out fires. I have yet to see a fire truck take a real patient to the hospital.

JoeAlbero said...

3:54, Yeah, sure. That's what was called in. I'll believe that when hell freezes over.

Anonymous said...

Anonymous said...
Go ahead and complain even though you have no idea what the people calling in these incidents is telling the dispatcher. You people have no idea what kind of misinformation is given when a person calls in

March 18, 2016 at 3:00 PM

The BS calls happen all the time with the same dispatchers and it was fine until they were hired. They have no clue what they are doing and they just want someone to hear them on the radio. They should be embarrassed for dispatching all these calls that don't amount to anything.

Anonymous said...

Anonymous said...
If a caller says the mulch fire has spread to the structure, what is a dispatcher supposed to do? Ignore it? Say no, the caller is wrong??? Be glad you have the resources readily available to handle these incidents. Dispatchers can't see the scene from their office - they can only rely on what info is being provided.

March 18, 2016 at 3:54 PM

Uh... When the dispatcher keeps asking them dumb question and leads them to say what they want to hear then that may be the case. I have worked there so I know what the dispatchers are saying to the callers. Get a life you dumb ignorant wannabe dispatcher.

Anonymous said...

Anonymous said...
I live in Salisbury. One night this week (after 10 pm) the ambulance showed up at the neighbors house with lights activated. They had their sirens on but once they got in the development they turned it off. Anyway not even 5 minutes later her came another ambulance with lights going. 5 minutes after that here came the fire truck loaded with people in it. Now I'm not saying there wasn't a need for that individual but really,2 ambulances and the fire truck??

March 18, 2016 at 3:02 PM

Overkill. Just like Joe's post is talking about.

Anonymous said...

Anonymous Anonymous said...
It is protocol the dispatchers HAVE to follow based on information they are given on the phone by the caller. Not something they just make up on the fly! Good grief Joe I think you could cover better stories or at least know what you are talking about first, if someone saw smoke coming out of one of my window they dispatch who they want and if it's nothing they first arriving company can turn the rest around. You have to realize people work and if it were an actual fire there may not be much manpower so they call multiple companies.

March 18, 2016 at 3:26 PM

WTH did you just say???

Anonymous said...

Anonymous said...

3 stations sounds about right for the hot stove; can cover 3 sides of the house. My question is why fahr boat wasn't scrambled to cover 4th side from the river?

March 18, 2016 at 3:52 PM

That's a good question? Did Hillbilly Hoppes respond to the Fahr? Oh that's right he be skert of Fahr.

Anonymous said...

Bottom line firefighters want any chance possible to play in the trucks. Shopping at food lion, eating ice cream and stopping by girl friends work are just a few. So much money is wasted on total bs...

JoeAlbero said...

To the Firefighters who continue to threaten me under ANONYMOUS, Bite Me.

You bunch of pansy ass little girls who aren't man enough to use their name are, in my opinion, the WIVES of the entire Fire Department. Or should I have said, BITCHES?

I'm sure the real men there know exactly who you are. By the way, how is Jim Ireton anyway?

Anonymous said...

I believe you should take over as chief dispatcher - with your knowledge of all that is being done wrong. Are you up to date on city, county and state regs required of a dispatcher. Before telling dispatchers how the job should be done, check into how a dispatchers job is required to be done, what rules, regs and priorities have to be followed.

Anonymous said...

It doesn't happen very often, Joe, but this time I have to respectfully disagree with you on this one.
When I was a kid I lived on a block of rowhomes in Baltimore.
During one Christmas season, I left the transformer on the train set on (remember those?) and the burning smell permeated the house.
My mom called the fire department (no 911 then) and said she smelled something burning, and "don't bring the entire firehouse". Just bring a guy in a car with a fire extinguisher.
The dispatcher said, "Lady, you call us, we bring everything."
Sure enough, the entire block was filled with trucks - even the hook and ladder.
We always respected the response those guys gave, even though it was a bit embarrassing for just a little smoke.
I would rather they bring it all, than have a possibility of not being able to handle what they may find.

JoeAlbero said...

4:37, Here's the regs for conservatives. Send a chase vehicle out FIST along with ONE fire truck. Once they arrive, let the PROFESSIONAL decide if more equipment is necessary.

Accident, send an ambulance, PERIOD! Be sure it is equipped with a FIRE EXTINGUISHER and IF there's more equipment necessary, CALL IT IN!

ANYTHING beyond that overkill!

4:35, I disagree. I believe Firefighters are doing what they are told to do. Anything less then what is current protocol would be out of line. HOWEVER, the dispatchers need to do a far better job getting a better feel for each situation. Sitting around all day waiting for a disaster is a BS job.

Believe me, when it comes to 911 dispatchers, not only do I have stories about these people, I have pictures to prove these people have way too much time on their hands.

JoeAlbero said...

4:43, We're not in Baltimore, with all due respect. This home was on Pemberton Drive, not Downtown Salisbury. Overkill. Let's agree to disagree.

Anonymous said...

And all those firefighters from the Salisbury Fire Department not following their own safety protocols again at the WiHi incident! All need to be fired for not donning their SCBA's at least as a minimum!

This proves that the fire department has gotten lazy under the leadership of the most lazy chief in the history of the Salisbury Fire Department. Richard A. Hoppes the laziest man ever to work for the Salisbury Fire Department. That's all it takes to be the fire chief.

Anonymous said...

Anonymous said...
It is protocol the dispatchers HAVE to follow based on information they are given on the phone by the caller. Not something they just make up on the fly! Good grief Joe I think you could cover better stories or at least know what you are talking about first, if someone saw smoke coming out of one of my window they dispatch who they want and if it's nothing they first arriving company can turn the rest around. You have to realize people work and if it were an actual fire there may not be much manpower so they call multiple companies.

March 18, 2016 at 3:26 PM

Can you please copy and paste the protocol you are referring to?

Anonymous said...

When someone is morbidly obese, it is all hands on deck. No matter what they show up in. Have you ever tried to lift a 600lb patient that cannot and will not do anything to help? There are more morbidly obese people around here than a little bit.

Anonymous said...

Anonymous said...
Bottom line firefighters want any chance possible to play in the trucks. Shopping at food lion, eating ice cream and stopping by girl friends work are just a few. So much money is wasted on total bs...

March 18, 2016 at 4:35 PM

You are 100% correct. I used to volunteer at the SFD and they have all but run the volunteers out of there. They have turned the volunteers into second class citizens due to their poor leadership and policies. Rick Hoppes is the worst person to ever be appointed as fire chief. We thought it was bad when Jethro Simpson was the chief.

Anonymous said...

Thank you for posting the truth Joe about the lame firemen threatening you at the Salisbury Fire Department. They feel threatened that they will be losing their jobs if they don't find calls to run on. They can't get enough ambulance chasing to justify their jobs so they get dummies to dispatch the BS calls to run up their call volumes.

Anonymous said...

I just heard Central dispatch Stations 14 and 9 to Galestown Reliance Road for a large Natural Cover Fire. I just heard the Far Boat start up and they are mapping out their route to the Nanticoke River. Cheef Hopeless in command.

Anonymous said...

Have any of you dissatisfied computer nuts taken your "facts" (as written on Salisbury News) to the person in charge of dispatchers and firemen? Nothing is ever accomplished by trashing others on Salisbury News. If you feel your complaint is legitimate you need to express your concerns to Day and Council or Culver and Council. I have found both Day and Culver address concerns in a timely manner, correcting situations that are not hindered by government regulations. So if you are sincere with a complaint, state it to proper authorities.

Anonymous said...

Albero once again 100% correct amazing.

Anonymous said...

Anonymous said...
I believe you should take over as chief dispatcher - with your knowledge of all that is being done wrong. Are you up to date on city, county and state regs required of a dispatcher. Before telling dispatchers how the job should be done, check into how a dispatchers job is required to be done, what rules, regs and priorities have to be followed.

March 18, 2016 at 4:37 PM

There is no such thing city, county and state regs required of a dispatcher. I love how these morons getting on here and believing anything they say.

"Hello 911, do you need police, fire or ambulance." "Central to Station 16 reported pot on the stove at Fairground Apartments." How is that for being up to date.

And here is another one.

"Hello 911, do you need police, fire or ambulance." Central to Station 2 reported small mulch fire in front of Chicos.

And another.

"Central to Station 2 or any Station 2 apparatus responding back to Chico's for another small mulch fire." No response. "Central re-alerting Station 2 duty crew to respond back to Chicos for a small mulch fire in the back of Chicos.

Finally the paid duty crew from Station 2 responds and pretends there was no first dispatch. Centrals response "OOOOOHHH KAY!"

Sounds pretty up to date to me!

Anonymous said...

Anonymous said...
It doesn't happen very often, Joe, but this time I have to respectfully disagree with you on this one.
When I was a kid I lived on a block of rowhomes in Baltimore.
During one Christmas season, I left the transformer on the train set on (remember those?) and the burning smell permeated the house.
My mom called the fire department (no 911 then) and said she smelled something burning, and "don't bring the entire firehouse". Just bring a guy in a car with a fire extinguisher.
The dispatcher said, "Lady, you call us, we bring everything."
Sure enough, the entire block was filled with trucks - even the hook and ladder.
We always respected the response those guys gave, even though it was a bit embarrassing for just a little smoke.
I would rather they bring it all, than have a possibility of not being able to handle what they may find.

March 18, 2016 at 4:43 PM

This is not Baltimore and it is not Christmas time you your story is lame. A small train transformer overheating smells just like an electrical fire and that is all that it is so no need to bring the whole firehouse. That was stupid then and it is stupid now. Go back to Baltimore you moron!

Anonymous said...

Joe I agree with you on sending just one ambulance to an MVC. If the car is on fire everyone has a cell phone and they will tell the dispatcher it is also a car fire. If someone is pinned in the car they will tell you that also.

I do disagree with you on sending a chase vehicle and a fire engine. Go back to the days when there was no chase car and the Assistant Chief rode the front seat of the fire Engine. There is no need to justify a paid chief or assistant chief running all calls or sitting around all day waiting for the disaster like you said.

Anonymous said...

Anonymous said...
When someone is morbidly obese, it is all hands on deck. No matter what they show up in. Have you ever tried to lift a 600lb patient that cannot and will not do anything to help? There are more morbidly obese people around here than a little bit.

March 18, 2016 at 4:54 PM

What does the Blubber Blogger have to do with it?

Anonymous said...

Anonymous said...
Have any of you dissatisfied computer nuts taken your "facts" (as written on Salisbury News) to the person in charge of dispatchers and firemen? Nothing is ever accomplished by trashing others on Salisbury News. If you feel your complaint is legitimate you need to express your concerns to Day and Council or Culver and Council. I have found both Day and Culver address concerns in a timely manner, correcting situations that are not hindered by government regulations. So if you are sincere with a complaint, state it to proper authorities.

March 18, 2016 at 5:00 PM

No need to do that. They both read this Blog. Duh!!

Anonymous said...

5:07 PM the paid duty crew had to be re-alerted??? That is freaking awesome as much as they rag on the vollies at Station 2 and always try to run them off! Good news there. Thanks Joe for posting this important information.

Anonymous said...

Hey 5:00 PM I have had many conversations with Jake Day about the Salisbury Fire Department and nothing has been done about it yet. Just like Jim Liarton. As a matter of fact the first thing Jake Day said he was going to do when he was elected to the city council was appoint Rick Hoppes as the fire chief. FAILED

Anonymous said...

It was so overkill. Now had this person fallen and was unable to get up because of weight then absolutely call them out. That was not the call. When the first ambulance came I was like oh no; 2nd one holy crap but for the truck to come roaring down the street I was like WTF!! Don't get me wrong I'm grateful the ambulances came. I can see if you have a patient that needs an IV started because sometimes it's just not easy to get that going but seeing the fire truck screaming up the street just ticked me off. If you have noticed the gas prices are going up again so how much money are they wasting chasing ambulances???

Anonymous said...

Joe can you kindly post some of those threats so we can see the threats the firemen from the Salisbury Fire Department are making. We all need to see what kind of people Jake Day and Jim Ireton has hired.

Anonymous said...

If smoke is coming from or in a structurr it is considered a structure fire til.proven otherwise.

Anonymous said...

I knew the "Farmin" would chime in with his worthless two cents... Lol

Anonymous said...

All of you need to get a life. It's so sad that there is so little going on that you have time to criticize how many pieces of equipment shows up at an emergency call.

Anonymous said...

If smoke and/or fire is in or coming from a structure it is to be handled as a structure fire. Structure fires are a minimum of three company response

Anonymous said...

1st Chico fire reported as mulch fire with structure involved, hence structure fire. Fairground Dr smoke coming from window multiple calls hence structure fire as caller were not in apt to advise it was pot on stove. 2nd Chico fire in rear of bldg hence natural cover fire as structure not involved

JoeAlbero said...

5:23, When they start acting like men instead of hiding in the closet under anonymous, then I'll publish them and so you know, they know I will. I simply wanted to call the less then a hand full of pansies out. They are also attacking my Wife, Grandson and Children. Of course under anonymous. Here's what I'll guarantee you. My Wife could kick their you know what. in fact, it would be an unfair fight because she doesn't bitch slap.

JoeAlbero said...

5:14, Let me be clear. The SFD has FOURTEEN, (so I'm told) chase vehicles. All I am saying is, SINCE THEY ARE ALREADY THERE, why not send them out and actually do their job.

As for a vehicle accident, no, I do not believe a Fire Truck should be dispatched. Send an ambulance and a chase vehicle, since they're already being paid, and IF additional equipment needs to be brought in, so be it. They are wasting a TON of money and wearing out a TON of equipment. They are doing this because there are very few fires any more and they have to LOOK like they are necessary, paid firefighters, that is.

Bring back the ALL VOLUNTEER Fire Departments and I can assure you the Eastern Shore will be just as safe.

Anonymous said...

I'd rather have too many than not enough.

Anonymous said...

Have some of these idiot SOP chasers for the FD run for public office and get some changes made OR SHUT THE HE&& UP...complaining solves.....NOTHING!!!

Anonymous said...

Joe this is done to justify the fire services while the Ems service bust there chops and the FF sit in house cooking all day and watching tv, the FF are worried about the jobs that's why the go on every call even if a fart blows in the wind a lot of states are cutting back on fire services because it's not needed as much so if culver wants to save $$$ he should stop sending fire trucks to ems and Bs calls.

Anonymous said...

Who's the county director for the dispatchers? Shouldn't they address this issue?

Anonymous said...

In his/her defense... #1: It was a row house with many connecting walls; #2: Where do you think the majority of electrical fires occur?; #3: It was in the city, not backwoods Eastern Shore; and #4 (unrelated): I always consider the intelligence - if not the extreme cowardice - of people that make comments like you have. At least you spelled "moron" correctly. You should use it on your next job app at the Burger King.

Anonymous said...

When Ireton threatened to stop service to the County, maybe this type of discussion should have come up.

Bob Culver - if the City employees are so quick to send multiple pieces of equipment to small incidents and take expensive equipment to lunch and other places, the County shouldn't have to pay any part of that tab. If the City and its employees want to waste THEIR tax dollars, have at it. BUT, as a county tax payer, I don't want to pay for this overuse and possible abuse of services.

Jake Day should be paying attention too.

Now, as far as the dispatchers, the County has had many uneducated, unqualified yahoos in that position. In fact, it wasn't that long ago the Director and Deputy Director fit that category. They road the gravy train with one of them playing solitaire on her computer most of the day and the other running around, rarely in the office.

Serious jobs require educated, serious people.

Anonymous said...

5:07 you genius do you think there are no rules or policy and procedure the dispatchers have to follow and they just make it up on the fly. You truly are assanine. If you people don't agree with their procedures take it up with the county leaders....bitching here will change absolutely nothing

Anonymous said...

so it its a lard ass that will take 8 people to load, you want 2 take 4 ambulances out of service 2 do this? all while u got a bunch of corn fed firefighters sitting at the firehouse?

Anonymous said...

This fire department V.I.P. B.S. is totally out of control and has been for many years.

I rode dowm naylor street today and saw another waste of taxpayers dollars in a new farmin playpen. Simply friggin stupid to spend money like this when all around it the city crumbles the same as over on cypress street.

Anonymous said...

You have to see the overweight rednecks In the Dorchester county dispatch absolutely! Clueless.

Anonymous said...

I have stopped to help people at accidents and when the ff show up they are rude and clueless.

Anonymous said...

Considering by the time the fire truck got here they were loading up the ambulance I don't think they were needed. Again more wasted time and money at the taxpayer expense. They talked to neighbors out in the street. Bottom line is they came when they weren't needed. Even after ambulance left they stayed a few extra minutes chatting it up. So don't give me that 600 pound bullsh!t

Anonymous said...

You know what's funny about this, know people in volunteer fire department in Powellville and Willards. There is one morbidly obese patient that falls and has to call 911. Funny how they can get there without their fire trucks and help someone and they do it during the week while lots of people are working. Also when my dad died he basically dropped in kitchen and was dead when he hit the floor. The paid paramedic was there first. The ambulance showed up as well as lots of help. They didn't drag their fire trucks out. Half of them showed up in their own vehicles. So don't you dare sit there and try and feed me some bunch of crap or justify bringing a fire truck to a medical issue. Bottom line is its a waste of taxpayer money!!

Anonymous said...

That's why you don't work there anymore. The questions are read from the computer and the caller's answers are entered into the system. You must have been a wannabe and could not do the job.

Anonymous said...

Dispatcher must be certified in EMD, EFD, ECS, ETC, CPR, NIMS 100, 200, 400, 700 and possibility more. And some need NCIC, EPD etc. They also have to have so many CTE's to be recertified every two years. So yes they do have to have State and Federal certifications and know their county SOP's etc

Anonymous said...

Fire equipment is dispatched for more things than just fire. Most caller's will call in an acciden, but they ride by it and don't stop so they can not advise is someone is trapped or anything else. Some tell you the person is trapped because they are still in the car, which does not mean they are trapped. They call and say really bad accident head on etc etc and it's a fender bender. And can't tell you where they are.

Anonymous said...

6:43 is the current the director competent? If so let them handle it.

Anonymous said...

It was not on Pemberton Drive. It was off of Pemberton Drive on Fairground Drive and it was an apartment.

Anonymous said...

Fortunately no one was hurt.
Understandably some will be upset either way.
Can't have it both ways I guess.
Keep burning all that gas.
You will see your taxes go up.
Only the people can change how things are done.
Upping our taxes to pay for the waste is getting old
Just for once try to not the tax payers money.
Over the years it will add up.
Everyone could use a tax break and cutting gas bills and wear and tear would help.

Anonymous said...

One thing for sure, you didn't have this crap with dispatchers when Sandy & Jane were there!

Anonymous said...

10:03 p.m. they were embarrassments to the county. vulgar loud mouths. unprofessional. laughed at by most. legends in their own minds.

Anonymous said...

Didn't those women sue the county? It went to court in Baltimore as I recall. From all I hear, the leadership is better in that department now. Maybe the problem is Salisbury FD and the lack of discipline within that department, including lack of respect for the taxpayers who pay their salaries. Jake Day should fix it.

Anonymous said...

10:03 you are very wrong

Anonymous said...

10:03 p.m. You must be Sandy or Jane.

I remember county officials cringing when they had to deal with those two. The director dressed inappropriately. They both acted ignorant. Their language was appalling. They just loved being women working with firemen. Most unprofessional two the county had at the time.

Anonymous said...

Does nobody have fire extingishers (spelling?)in their kitchen anymore? Most stovetop fires can be squelched in seconds if you catch it quick enough.

Anonymous said...

77 comments! LMAO! Nothing like the goofballs at the Salisbury Fire Department and the 911 Center getting some negative attention for their stupidity.

Anonymous said...

As long as you have Richard A. Hoppes and Jane Tull running the Salisbury Fire Department under the leadership of Jim Liarton and Fake Day it will continue to spiral out of control while costing tax payers millions!

Anonymous said...

March 18, 2016 at 5:07 PM

Although funny to read, you were right on with that comment!

Anonymous said...

Anonymous said...
Who's the county director for the dispatchers? Shouldn't they address this issue?

March 18, 2016 at 6:33 PM

He came from Anne Arundel County and he was hired by Rick Pollitt and appointed by O'Malley, but he should have never been hired. Outsider dude can't even control his dispatchers while he does absolutely nothing for his job. Another mistake with the Culver Administration.