If you don’t like your wireless company’s service, or your current rate plan, you’re free to change providers. But if you think your wireless provider is breaking the law, you can’t sue the company; and it doesn’t matter which of the four major carriers you have, because they all strip their customers’ of their legal rights.
AT&T wireless customers in California recently tried to sue the telecom giant in federal court over the company’s controversial former policy of throttling “unlimited” data customers’ data speeds after they reached an arbitrary monthly threshold. But recently, the judge in the case reminded the plaintiffs that they had all signed away their right to sue AT&T when they became customers.
Not only does AT&T have a mandatory arbitration clause in itsterms and conditions — requiring that all customers resolve disputes either in small claims court or through the byzantine process of binding arbitration — but in 2011 AT&T convinced the U.S. Supreme Court that it was legal to force customers into such an agreement by inserting a few paragraphs into a 20,000-word contract that the customer has no authority or ability to negotiate.
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DelMarVa's Premier Source for News, Opinion, Analysis, and Human Interest Contact Publisher Joe Albero at alberobutzo@wmconnect.com or 410-430-5349
3 comments:
That is what you get with deregulation of an industry with a commodity product - and lawmakers in the business' pockets!
Yep, 9:41PM, this is exactly what you get. VOTE TRUMP
RE:Deregulation.. If you lived through the 50's, 60's and 70's you only had ONE company from which to 'rent' your phone. Bell. They told you what kind of phone you could have and what the 'rent' was each month for the phone.
My parents had the same black rotary dial phone over 40 years and paid each month to 'rent' it.
Since there was NO COMPETITION there was NO reason for Bell to innovate OR provide basic customer service.
Be very happy we don't live in those days any longer.
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