MAN DIES WAITING FOR PARAMEDICS AFTER THEY WERE SENT TO WRONG LOCATION – BUT IT’S WHAT HAD A 911 DISPATCHER DISTRACTED THAT’S MAKING HEADLINES
A 911 dispatcher in Volusia County, Fla., has been suspended and is under investigation after security footage caught her using her personal cellphone during an emergency call. Due to a series of missteps, it took paramedics 15 minutes to get to a man who had suffered a heart attack and called 911.
Bob Hill, 58, died during that time period.
The 911 dispatcher, Shauna Justice, was reportedly training a new employee when the emergency call came through on Sept. 4. Hill suffered a heart attack while playing racquetball with his friends.
In surveillance video obtained by WKMG-TV, Justice can be clearly seen using her cellphone as the new employee she was training entered the wrong location when sending ambulances to the scene. More
12:31 AM Broad generalizations are a hallmark of the uniformed. You act as if young people are the only ones who misuse technology at inappropriate times. How about lack of supervision and over site as a culprit, which I believe is the same thing crushing our country. Which is run by a bunch of Baby Boomers and other old people. They seem to make their fair share of mistakes.
You all aren't dispatchers. Wrong addresses get entered in all of the time, especially by trainees. Toward the end of dispatcher training, some centers don't even have the trainer sit in the same room as the trainee (because they have to learn to be by themselves). Depending on how far along the trainee was, they could have gotten 1,000 correct addresses and just missed this one. The only way to tell is to listen to the tapes (heck the trainee could have repeated incorrect the address to the caller and the caller may have said "yep, that's it!" because that happens all of the time).
Not saying there was no wrong-doing, just saying this article doesn't even come close to explaining the full picture, I can guarantee you that.
This is a strong and undesirable trait of the millenial & X generations. The complete lack of responsibility.., bordering on moral impotency.
ReplyDeletemoral impotency? that's a new one for me. lol. not attacking you, just saying
ReplyDeleteShe should be charged with involuntary manslaughter.
ReplyDelete12:31 AM
ReplyDeleteBroad generalizations are a hallmark of the uniformed. You act as if young people are the only ones who misuse technology at inappropriate times. How about lack of supervision and over site as a culprit, which I believe is the same thing crushing our country. Which is run by a bunch of Baby Boomers and other old people. They seem to make their fair share of mistakes.
People with bad hearts should not play racquetball. It's an accident waiting to happen.
ReplyDeleteChances are the victim would have died anyway and faster help would not have made a difference.
ReplyDeletePeople make mistakes, and sometimes they are big. That's what insurance is for, and employer discretion as well. Let the cards fall. Caca Pasa.
ReplyDeleteYou all aren't dispatchers. Wrong addresses get entered in all of the time, especially by trainees. Toward the end of dispatcher training, some centers don't even have the trainer sit in the same room as the trainee (because they have to learn to be by themselves). Depending on how far along the trainee was, they could have gotten 1,000 correct addresses and just missed this one. The only way to tell is to listen to the tapes (heck the trainee could have repeated incorrect the address to the caller and the caller may have said "yep, that's it!" because that happens all of the time).
ReplyDeleteNot saying there was no wrong-doing, just saying this article doesn't even come close to explaining the full picture, I can guarantee you that.