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Wednesday, September 24, 2014

Weight Loss Company Sues Website For Posting Customer Complaints

While state and federal lawmakers look for ways to outlaw retail terms of sale that penalize customers who publicly complain about a transaction, one diet supplement company is going after an online complaint site just because it allowed customers to post negative reviews in violation of the supplement company’s non-disparagement clause.

In general, the Communications Decency Act shields operators of online forums from being held liable for things posted by users. But a lawsuit [PDF] filed last month in a Florida state court [and subsequently relocated to a U.S. District Court] claims that one complaint-oriented website goes beyond merely allowing users to post their stories.

According to the complaint, the site walks users through the process of posting a complaint, requiring that they fill in certain fields and mandating minimum lengths for each complaint.

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3 comments:

  1. "non-disparagement clause". Are you kidding me? A company claims that they can stop their customers from making negative comments about their products !?

    ReplyDelete
  2. I have seen non-disparagement clauses enforced as part of a contractual agreement - like a layoff...but as part of a purchase of goods and / or services that you don't know the results of before signing the agreement.....

    Kinda reminds me of Harry and Nancy - gotta pass the bill so we can find out what's in it....

    We see how that worked out for the country!

    ReplyDelete
  3. Well, I guess the BBB is about to be flushed too, if this load of crap goes down.

    ReplyDelete

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