Delmarva Suspends Service Disconnections, Waives Late Fees Due To Coronavirus

With officials in Delaware and Maryland and other locations declaring a state of emergency in light of the COVID-19 pandemic, Delmarva Power understands customers may be affected by the ramifications and is taking steps to help, according to Delmarva Spokesman Timothy Stokes.

Stokes said in addition to reminding customers of existing bill assistance resources, the company is taking steps to expand awareness of the programs in place to help customers through temporary or extended financial hardship. Delmarva Power also is suspending service disconnections and waiving new late payment fees through at least May 1 and will be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options.

“We are committed to helping every customer through difficult times, and we know there will be many challenges associated with this pandemic,” said Dave Velazquez, president and CEO of Pepco Holdings, which includes Delmarva Power. “From programs that provide supplemental support, billing options that spread costs more evenly, to relief of late payment fees, we are taking important steps to support our customers and communities.”

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