Time Warner Cable Has Lowest Customer Satisfaction Score Of All U.S. Companies, Not Just Cable Providers

In news that backs up the results of a recent Consumer Reports survey , Time Warner Cable’s pay-TV service is not just dead last on the American Customer Satisfaction Index’s rankings of cable companies, but of all companies in the entire Index .

TWC managed to score a ridiculously bad 51 out of 100 on the ACSI for its pay-TV service (the Index scores cable companies’ pay-TV, broadband, and phone services separately), tying it with survey newcomer Mediacom for the worst rating thus far in 2015. Mediacom was also a bottom-of-the-barrel performer in the CR survey.

This is a repeat of sorts for TWC, which saw its Internet service receive the worst overall ACSI score (54) in 2014, while its pay-TV score of 56 was the second-lowest.

While TWC’s broadband score improved slightly to a subpar 58, the score for Comcast’s Xfinity service slipped a point to 56, putting it at the back of the pack for all ISPs this year.

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