Important storm-related updates regarding Verizon HSI service

There’s no doubt that this winter has been one for the ages. As another major snowstorm approaches this weekend, rest assured that we are prepared to   quickly resolve any potential issues. Whether brief or lengthy, a power outage  is one of the most common storm-related occurrences. Knowing that, we’d  like to provide you with some helpful information in preparation of a  potential outage.

What should I do in the event of a power outage? Visit verizon.com/outage from your computer, smartphone, or wireless device to: • Track current outages • Find answers to equipment repair and backup service questions • Create a "Repair Request" if needed Do I need to reset anything once power is restored? Most issues can be resolved by unplugging and plugging your Verizon equipment back in (Modem, Router, etc). If that doesn't resolve your issues, you may need to reboot your HSI modem by following these instructions. For additional troubleshooting assistance, download our In-Home Agent application.

Thank you for choosing Verizon. We hope you have a safe winter. Sincerely, Your Verizon Team