Analysis: Health Exchange Mess Part I: Failures in leadership
In a two-part series Thursday and Friday, retired auditor Charles Hayward (full bio below) delves into the problems that led to a disastrous launch of the Maryland Health Benefit Exchange in fall 2013. Among the chief failings of state leadership: not addressing serious red flags when there may have been enough time to fix the root causes; not appreciating the monumental tasks assigned to limited resources; and not selecting one IT expert to take leadership on the website’s development. He writes that by September 2013, project control was lost, a perfect storm had materialized, and officials crossed their fingers, hoping for a miracle at launch. As the smoke clears, taxpayers will underwrite hundreds of millions wasted.
Whenever ineffective planning, poor judgment and lousy communication intersect with really bad technology in a large-scale, high profile, IT development project, a “perfect storm” of catastrophic failure is the predictable result.
Studies of IT software-development failures show the deadliest of all risks for large software projects is the“big bang” release—like the one the state of Maryland chose to implement in 2011 via its Health Benefits Exchange when it finalized plans to launch, all at once, a versatile, multi-purpose Health Information Exchange website. MORE
AGAIN... WE TOLD YOU SO. Gawd! Over and over again, but no, you stood by and when the evil witch said something so blatantly absurd as, "We have to pass it to find out what's in it!", and all nodded "yes".
Now you reap the benefits of your ignorance.
It's not "failed leadership"! It's the fact that the law ever got voted in! Like providing "leadership" to a 60's race riot to somehow steer the outcome!
Keep trying, though... you will all fail again and again!
AGAIN... WE TOLD YOU SO. Gawd! Over and over again, but no, you stood by and when the evil witch said something so blatantly absurd as, "We have to pass it to find out what's in it!", and all nodded "yes".
ReplyDeleteNow you reap the benefits of your ignorance.
It's not "failed leadership"! It's the fact that the law ever got voted in! Like providing "leadership" to a 60's race riot to somehow steer the outcome!
Keep trying, though... you will all fail again and again!