Seth’s cashier at Target was unprofessional and immature, but that’s not what bothered him about the encounter. The real problem was with his, as Seth puts it, “homophobic insult[s].” Describing a thing that you don’t like by saying “that’s so gay” might be acceptable among your friends, if your friends are teenage boys in 1997, but it’s not how you should talk at work. Especially when your job involves working with the general public, which consists of a fascinating variety of different kinds of people. Including gay people. Like Seth.
He initially didn’t do anything after finishing the transaction. Shock and dismay will do that, sometimes. Then realized he had to complain to Target. That’s where things went slightly wrong before he got the resolution he was looking for.
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