Restaurant Owner Posts Completely Reasonable Response To Negative Online Feedback

No, that isn’t a sarcastic headline. After being lambasted by readers’ comments on his recently opened eatery, a Washington, D.C., restaurateur did what some of his foodie kin could not — issued a restrained, thoughtful and apologetic response.Earlier this week, the D.C. blogPoPville.com simply asked readerswhat they thought of a restaurant that opened in the city’s Columbia Heights neighborhood in October. Some of the feedback was less than kind, much of it focusing on poor service:

“Mediocre to poor food and some of the worst service I’ve seen anywhere.”
“Over-priced. Bland food. Slow service.”
“I’ve been twice. The first time the service was abysmal. Second time service was terrific.”

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