How I Got Verizon To Swap My Reboot-Looping Droid Incredible For A New iPhone

Owners of the Droid Incredible, a Verizon-exclusive phone made by HTC, are in a predicament. Sure, their phones are a little old, but many are still in circulation and working fine. A recent software upgrade sends the phones into a perpetual reboot loop in the wee hours of the morning, which is annoying and drains the battery. These customers could upgrade if they really wanted to, but Incredible owners most likely have unlimited data from Verizon Wireless, which they will lose if they upgrade their phones and accept a carrier subsidy. Verizon isn't about to replace the looping phones, either...unless it's with another defective Droid Incredible. Dana found a way around this, and talked Verizon into letting her swap her Droid for a shiny new iPhone.

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