After Wil's purchase of a new car didn't go as smoothly as he expected based on past transactions with Ford, he didn't give them a great survey rating. The dealership manager's completely proportionate response? To e-mail Wil and tell him that he is no longer welcome at the dealership, and to never come back.
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I have heard of this type of thing happening before. Then of course one shop manager would talk to other shop managers and so on, making it very difficult to get work done. Even warranty work.
ReplyDeleteCrappy thing to do but they do it.
Sounds a little like extortion doesn't it?
So much for anonymity - let alone their customer service attitude.
ReplyDeleteWhich dealership?