Colleen is a longtime AT&T Wireless customer. If her account were a person, it would be old enough to drive. She's had no problems until this year, but the problem is a big one: she no longer has service in or anywhere near her home. She didn't move to the side of a remote mountain: she lives in the Atlanta metropolitan area. While AT&T has given her a refund of two months' service for her trouble, they can't tell her when she'll be able to make phone calls from her own house.
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For any local customer reading this article, if you notice a difference in your coverage at home, please contact your local store, not customer service, that's probably in India. We can contact our local network technicians to troubleshoot. Environmental conditions can degrade antenna signals over time and may need to be realigned. Upgrades to LTE in certain areas could interrupt service for brief periods of time, but surely not months. And a microcell is $99 for the equipment one time , NOT MONTHLY
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