Not Too Happy with Fat Boy’s Crabs

Dear Joe,
We've written back and forth over the years over several topics but this one is a complaint over a local business you might want to highlight. Allow me to preface this with I am the granddaughter of a waterman, I DO know seafood, especially crabs. Yesterday was a special treat as my budget, as is most of ours, has been more limited of late. I wanted to spend an afternoon with my daughter on the back porch picking crabs and having fun.

I put in an order at FatBoys Crabs for 1/2 bushel of #2s for $50. I also picked up 1 pound of Jumbo steamed shrimp for my husband. I've been buying #2s for years without fail or problem from another local vendor, SkipJacks. Fatboys is a little closer to home for me and my one and only previous experience, with the owner, buying shrimp was great! 
To come to the point of the matter, once home with the crabs, 40% of them were papershells, waterlogged, and their top shells were totally smashed...along with a coupla dead ones in the mix (meaning dead prior to steaming). That was a huge mar on the afternoon I had saved up for with my daughter. I almost stopped right there at the second crab, overcooked and sprayed water everywhere fracturing completely. I had a choice, I could wash up, haul them back, ruin the rest of the afternoon or keep going. I opted to salvage the afternoon and keep going.
Many hours later, I picked through the remainder of the crabs, tossing the worse. The disappointment with the crabs lingered. I blogged it, trying to be as nice about it as I could. I did post it up, notifying a friend who I KNEW was going to get crabs this weekend that she might want to reconsider another location other than FatBoys.  Then friends besieged me to call Fatboys, to tell them what had happened, that they would definitely make it 'right.' 
I didn't want to do that. Normally I will only respond and contact a vendor/supplier of goods and services if I want them to make something right for me. I didn't want another 1/2 bushel of crabs, a refund, or anything else. My concern was that some of my friends were going to buy crabs and I didn't want them to have the same disappointment that I experienced. So this afternoon, after much pestering from friends, I called. 
"Bobby" answered. I explained the situation, advised in advance in deferment giving them an 'out' over the quality of the steamed crabs that I received that likely they had utilized an additional wholesaler to cover the 'crush' for the 4th of July holiday weekend. Bobby's reply was that "You were lucky the 40% wasn't 50% or above in papershells because people who actually know crabs don't buy #2s." Bobby was pretty nasty during that less than 2 minute call in which I was being very nice about the whole thing. It was his response that horrified me. Is this what they are selling, along with THAT attitude? 
Fatboys will NEVER get another whit of my business nor any of my family or friends. You might want to alert others who may have plans for an order for tomorrow before they toss away their hard earned money. You might want to alert other potential customers about the same service and attitude.
Thanks much,
Carol