Has anyone ever given you great customer service advice? You know, the kind that you have to rush out and tell all your friends so they won't get ripped off (or that you send to our tipline immediately)? Here's one we like: "Pretend you are the supervisor. Remain calm and walk the customer service person through the process of solving your problem."
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DelMarVa's Premier Source for News, Opinion, Analysis, and Human Interest Contact Publisher Joe Albero at alberobutzo@wmconnect.com or 410-430-5349
The few times I tried to get help with a computer, when I first got one and had no idea what to do, they couldn't fix it.
ReplyDeleteI usually wound up fixing it myself through trial and error.