A woman who stayed at a Hyatt in Milwaukee last month was hit with an extra $250 charge for smoking in her room. The problem, she says, is that she has severe asthma--she offered to show Hyatt her prescriptions--and is not a smoker. When she complained to Hyatt, the hotel's director of operations told her "the Hyatt had photographic evidence of smoking in the room and would absolutely not refund her money."
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"photographic evidence"?? Exactly --- EXACTLY--- what does that mean?? Are there pictures of ashtrays with cigarettes in them? Butts in the trash? Anything other than pictures of her with a cigarette in her mouth - in the room - are not sufficient (in my opinion). Which raises a sinister question--- are they video taping their guests in the room without their knowledge?? WOW! Talk about opening a can of worms....
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